 |
Technical Communication Approach
CharlieHorse follows a consistent, proven aproach to ensure each phase of your business communication project is well defined, managed and delivered:
- Understanding the requirements
- Gathering and analysing available information
- Drafting and revising the agreed communication
- Testing and quality assurance
- Delivering the final product
- Ongoing updates and maintenance if required.
Methods
Information Mapping
Information Mapping® is a recognised technique of analysing, organising and visually presenting information. Developed by Robert E. Horn, the method is based on research into how the human mind actually reads, processes, remembers and retrieves information.
Plain English
Plain English is writing in a clear, concise, well-structured manner that is reader focused and appropriate for the intended audience. Guidelines promote the use of precise, straightforward and familiar language - avoiding jargon and clichés. The aim is for readers to understand a message at first reading in the same sense the writer meant it to be understood. Layout and presentation of information should also support readability.
Global English
Global English (Rachel McAlpine, 2005) is communicating in a customised and simplified manner that non-native English speakers find easy to understand. Selecting words carefully, shaping sentences well and avoiding common linguistic traps form the principles of global English. Where Plain English principles may hold certain hazards for international audiences, Global English helps to ensure cross-cultural communication success.
|
Tools
CharlieHorse uses quality technical communication software tools developed by:
- Adobe
- AuthorIT
- Microsoft
- TechSmith
|
|
|
