CharlieHorse Code Of Conduct

"We judge ourselves by our best intention, but we are judged by our last worst act" (Michael Josephson, 1991)

CharlieHorse operates under and is bound by the Code of Ethics and Professional Conduct adopted by the Technical Communicators Association of New Zealand Inc (TCANZ).

In addition, CharlieHorse undertakes to:

• Fulfil the audience's need for information and produce information items that are clear, accurate, practical, logical and appropriate.



• Convey factual information in an objective fashion; avoid distorting facts and misleading people.



• Respect the dignity of others, strive to be aware of relevant ethical, religious, social, gender and cultural considerations and avoid prejudice.



• Follow relevant policies, procedures and guidelines provided by the client and transmit their ideas clearly and accurately.



• Acknowledge the value of collaboration and respect for the knowledge, experience and intellectual property of others.



• Deliver products and services of a high standard, with every effort made to test and proof information items for accuracy, suitability and usability.